Login on our website, select the service type and select your Request Type – Collection or Delivery. Provide us with your package details, pick up address and drop off address – we’ll do the rest.

You will be invoiced for your monthly consumption as per your contract terms and conditions.

Each order is given a unique order number and this will be shown on the confirmation email you receive at the completion of your booking. Login to our website, select “Track Your Booking” and the status details for your booking will be retrieved. To see a history of all bookings, login and go to the Order History section at the top right of your screen.

The bar code is used to identify a unique item and its details. In our case this bar code is to identify who the sender and receiver is, what type of service has been ordered and when it needs to be delivered by. Our Couriers will scan this barcode at all stages of the pickup and delivery process, ensuring the Client can track the status.

We do not currently offer this service, but it is scheduled for the near future.

Yes, we would be happy to assist you with your regular delivery runs. Call our customer call centre on 800-335 and we can discuss this with you further.

Once your delivery has been completed you will receive an automatic email from our courier application with a copy of the E-POD (Proof of Delivery).

Call our customer call centre on 800-335 as soon as you can and we will arrange for delivery to be made to an alternate location. The delivery costs will be recalculated and you will be advised at the time of the change.